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Eye on Service
The word “service” has many meanings depending on its use and context. The New Grolier Webster International dictionary has listed more than thirty applicable definitions: Those that I find most interesting include “an act of helpful activity, the rendering of assistance, and employment in any duties or work for another or others.” This alone tells us that as human beings we are all engaged in some type of service in our daily lives.
Read MoreA Smile a Day!
How many times have you entered a store and felt the blank stare of the disinterested employee? Maybe it is the end of a long shift; exhaustion after a sleepless night with a sick baby or it could be simply a bad hair day. Regardless, you scan the lines looking for a spark, a connection or at best the shortest line. In this split second, you have made a decision about the type of service you believe you will receive by simply looking at the expression on the faces of the servers. Sometimes, so quickly that you have not even consciously understood your reason for choosing to stand in one line over another.
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Here’s to looking at You!
Have you ever been served by a waiter who never met your eyes. Have you seen the plastic smile of an insincere hostess that seems to reach just past the corners of her mouth and never reaches her eyes? What about the wide-eyed stare of a child, innocent in its longing to know and learn? Caribbean children know that special look that their mother’s often give, which warns them that even one more sound out of their mouths may lead to serious repercussions. The eyes communicate; willfully or subconsciously, messages go out as if on UFO-like beams and pierce the consciousness of others. ‘Sweet eye, cut-eye, bad-eye, and if looks could kill’ are all cultural references to this ability.
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