Great Service doesn’t happen by accident. A great service business develops high standards and implements them through training to create a culture of service in their business.  Every service encounter must be measured against these standards.  Let SPEAK help you to develop the tools that will enable your employees to deliver Great Service.

Our Service Consultancy and Training Services focuses on

1. Increasing company revenues through implementation of customer service programs to encourage customer loyalty, attract new customers and increase levels of customer satisfaction.
2. Raising public image of companies through improved interaction between employee and customer.
3. Differentiating company from competition by setting and maintaining high customer service standards.
4. Creating increased productivity by fostering employee buy-in to corporate vision and initiating incentive schemes to encourage internal participation.

Our process includes

• Development of Customized Customer Service Standards
• Training and Implementation of Standards
• Monitoring, Measurement and Evaluation
• Feedback